Hilton Garden Inn Seattle Bellevue Downtown

During check-in, the front desk staff was great. We booked a room with 4 people, but only 3 sets of towels were provided. I had to request another bath towel. The pool was very cold and the jets in the hot tub were not functioning, a sign would've been helpful. When I told the front desk the jets weren't functioning, they knew and just confirmed what I said. No mention of repair or anything. I did notice there was equipment set up for those wheelchair-bound, so that's nice they are inclusive. Housekeeping came to tidy the room on our 3rd day, they don't come everyday and again left only 3 sets of towels. I had to request another towel. This seemed ridiculous at this point. But the staff member who brought it to the room was very nice and polite. We noticed there were used wine glasses in the hallway at a room a few doors down during our entire stay of 3 nights. I guess housekeeping doesn't pick up the dishes? The gym was nice and had adequate equipment for workouts. It was nice to have laundry on premises too. Due to low occupancy, the restaurant was closed, but that was fine because there are many restaurants/coffee shops within walking distance. The staff is always cleaning the lobby, wiping down surface and mopping, which is much appreciated. The room was clean and tidy. I'm not sure I would stay there again. The bed was saggy and very bouncy and I could hear the person in room above us walking, which leads me to believe if the hotel had high occupancy, it would be noisy. I realize this review isn't very positive, but I do want to emphasize that all the staff interaction we had was great. They were all very nice and professional.

Thank you for such a wonderful stay we will definitely be back! The front desk were very accommodating for our group and put us all on the same floor without us even asking;) perfect location, pet friendly, quiet neighbors. we were given complimentary break fast too and it was much better than most places we’ve stayed at. Highly recommend!

The hotel’s location is good. The room looks pretty and clean but doesn't isolate sound well.. I heard noise every now and then. There seemed to be other guests frequently making such noise since 6am or even earlier. i had only ~4h sleep at one of my nights. It made me super tired and annoyed! This hotel may not be the best option if you are not a deep sleeper. staff are mostly nice. But one of them asked me to go downstairs and pick up a tissue box myself at night when I told them the tissue was running out.. compared to the bad sleep this is nothing though I have to leave it because of the noise issue. they seemed to be apologetic about it

Parking is not smooth, if their lot is full. You park at the next building, which sounds simple in theory.... But you have to call the after hours service for the other parking garage to let you in. One is not able to simple pull up and push a button. It's a circus. Then the elevator has odd labeling and you use a touch pad. One of the more difficult parking experiences in my Hilton tenure and I'm well on my way to Lifetime Diamond...

During check-in, the front desk staff was great. We booked a room with 4 people, but only 3 sets of towels were provided. I had to request another bath towel. The pool was very cold and the jets in the hot tub were not functioning, a sign would've been helpful. When I told the front desk the jets weren't functioning, they knew and just confirmed what I said. No mention of repair or anything. I did notice there was equipment set up for those wheelchair-bound, so that's nice they are inclusive. Housekeeping came to tidy the room on our 3rd day, they don't come everyday and again left only 3 sets of towels. I had to request another towel. This seemed ridiculous at this point. But the staff member who brought it to the room was very nice and polite. We noticed there were used wine glasses in the hallway at a room a few doors down during our entire stay of 3 nights. I guess housekeeping doesn't pick up the dishes? The gym was nice and had adequate equipment for workouts. It was nice to have laundry on premises too. Due to low occupancy, the restaurant was closed, but that was fine because there are many restaurants/coffee shops within walking distance. The staff is always cleaning the lobby, wiping down surface and mopping, which is much appreciated. The room was clean and tidy. I'm not sure I would stay there again. The bed was saggy and very bouncy and I could hear the person in room above us walking, which leads me to believe if the hotel had high occupancy, it would be noisy. I realize this review isn't very positive, but I do want to emphasize that all the staff interaction we had was great. They were all very nice and professional.

Thank you for such a wonderful stay we will definitely be back! The front desk were very accommodating for our group and put us all on the same floor without us even asking;) perfect location, pet friendly, quiet neighbors. we were given complimentary break fast too and it was much better than most places we’ve stayed at. Highly recommend!